Privacy Policy
Welcome to ShopFly. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, place an order, or use any of our services. By accessing or using ShopFly, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Date of Birth (optional)
- Profile Photo (optional)
- Business Information (for sellers)
- Government Identification (when required for verification)
1.2 Order Information
- Purchased products
- Order history
- Invoices
- Shipping details
- Refund and return requests
1.3 Payment Information
Payments are processed through secure third-party payment gateways. ShopFly does not store your complete debit card, credit card, UPI PIN, CVV, or banking passwords.
1.4 Automatically Collected Information
- IP Address
- Browser Type
- Operating System
- Device Information
- Referral URLs
- Pages Visited
- Search Queries
- Session Duration
- Cookies and Tracking Data
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process orders and payments.
- Deliver purchased products.
- Provide customer support.
- Verify user identity.
- Prevent fraud and unauthorized activities.
- Improve our website and shopping experience.
- Recommend products based on your interests.
- Send order updates and delivery notifications.
- Send promotional offers (only where permitted).
- Comply with legal obligations.
3. Cookies
ShopFly uses cookies and similar technologies to enhance user experience, remember login sessions, maintain shopping carts, personalize content, analyze website traffic, and improve website performance.
You may disable cookies through your browser settings. However, certain features of the website may not function properly.
4. Sharing Your Information
We do not sell your personal information.
Your information may be shared with:
- Payment Gateway Providers
- Courier and Logistics Partners
- Cloud Hosting Providers
- Customer Support Providers
- Government Authorities when legally required
- Fraud Detection and Security Service Providers
5. Third-Party Services
ShopFly may integrate with third-party services including:
- Payment Gateways
- Shipping Providers
- SMS Providers
- Email Service Providers
- Analytics Services
- Advertising Platforms
These services have their own privacy policies. We encourage users to review them before using their services.
6. Data Security
We implement industry-standard security measures including encryption, secure servers, firewalls, access controls, and regular security monitoring to protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
7. User Account Security
Users are responsible for:
- Keeping account credentials confidential.
- Using a strong password.
- Immediately notifying ShopFly of unauthorized account access.
8. Marketing Communications
With your consent, ShopFly may send promotional emails, SMS, WhatsApp messages, newsletters, discount offers, and product recommendations.
You may unsubscribe from promotional communications at any time using the unsubscribe link or by updating your account preferences.
9. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information.
- Update inaccurate information.
- Request deletion of your account.
- Request correction of personal data.
- Withdraw consent where applicable.
- Request a copy of your information.
11. Children's Privacy
ShopFly is not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.
12. International Users
If you access ShopFly from outside India, you acknowledge that your information may be processed and stored in India or other countries where our service providers operate.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
ShopFly
Website: https://www.shopfly.com
Email: support@shopfly.com
Phone: +91-9898009898
16. Consent
By creating an account, placing an order, or using ShopFly, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
